Refund policy

Return & Refund Policy

At Hafsa Collection, customer satisfaction is our top priority. We strive to provide high-quality bags and a smooth shopping experience across Pakistan.

Return Policy

• Returns are accepted within 7 days of receiving your order.
• The item must be unused, undamaged, and in its original packaging.
• Returns will not be accepted if the product shows signs of use or damage caused by the customer.

Refund Policy

• Once we receive and inspect the returned item, you will be notified regarding the approval or rejection of your refund.
• If approved, your refund will be processed within 5–7 working days.
• Refunds will be issued via bank transfer or original payment method, depending on the case.

Exchange Policy

• Exchanges are only available for defective or incorrect items delivered.
• If you receive a damaged or wrong product, please contact us within 48 hours of delivery with proof (images/video).

Non-Returnable Items

• Items purchased on sale or discount are not eligible for return or refund.

Company Details

Company Name: Hafsa Collection
Phone Number: +92-308-6537769
Email: hafsacollection20@gmail.com
City: Lahore, Pakistan

For any queries or support, feel free to contact us. We’re here to help and ensure you have the best shopping experience.